About Your Order

Important

Our gift boxes are seasonal and artisanal, so on occasion we may have to substitute one of our goods. But it will always be an equal value, and sometimes more!

Gift Notes

Look for the “gift note” field when placing your order. We will handwrite your message on a gift card. Don’t forget your salutation and closing. This is the only place the sender’s name appears. Packing slips are not included in the shipping box. And the return address on the box is Asheville Goods. If you miss the gift option while ordering, send an email to info@ashevillegoods.com with your short message and order number. Please give us a few details like your name and the recipient’s name. You can also call us at 828-252-9175 or 828-775-3775 so we may help you.

Want an Asheville Goods box for yourself (sender’s and recipient’s address are the same)? We’ll guess you don’t need to send a note.

Shipping Info

All items are shipped via USPS Priority. Each gift box  is shipped separately. Allow 1-3 days for delivery. Orders placed before noon on weekdays are generally shipped the same day or the following day. During December and depending on the number of boxes in your shopping cart, your order may take 3 to 4 days before before shipping.

Please check your shipping address before completing your order. We are not responsible for packages returned due to incorrect, outdated, or incomplete addresses. If your box is returned, we will try to contact you for a new address, but you are responsible to pay the new shipping fee, and the box will not be shipped until the fee is paid. You will not be reimbursed for the cost of the box.

You may order ahead and designate a shipping date, but your order must be placed at least 3 days prior to your preferred ship date. If for some reason we cannot make your ship date, you will be notified as soon as possible.

All boxes ship with a current copy of Edible Asheville or Asheville Made magazines when in stock. It’s a great addition to your gift box, and gives the recipient a beautiful and interesting read about all the happenings and fascinating people and places in our part of the Blue Ridge Mountains.

Local Delivery

Local delivery to central Asheville locations is available for bulk orders, and pricing depends on the number of boxes delivered and the address. Call to discuss. Pricing ranges between $15 for a single box to $200 and higher for very large orders depending on milage.

Sending a box to someone in Asheville? We’ve reduced the USPS shipping price to $9 for Asheville zip codes. And boxes arrive the following day!

Pick Up

If you’re in Asheville and would like to pickup a box to take with you or deliver yourself , please call us at 828-252-9175 to arrange a pick-up time at our packing and shipping shop at 7 Brevard Road. That’s in historic west Asheville, just off Haywood Road. Your order must be paid for prior to pick-up.

Custom Orders

We are happy to create custom boxes. Pricing begins with a box and packing fee ($8 to $12 depending on the size), and then the price of each item selected. We accommodate your requests as much as possible, but please note that our gift boxes are a standard sizes, and we may not be able to fit all your goodies in one gift box. Two large boxes will fit nearly all the goods however! There is also the option to present your goods in a Land of the Sky Market Bag or tote. Call us at 828-252-9175 and let’s discuss.

IMPORTANT! We cannot take orders for custom boxes after December 1st. Things get crazy around here after that date until the 31st. So please get your customized orders in early. Don’t say we didn’t warn you!

Return Policy

Asheville Goods items are not eligible for return or exchange except in case of damage or breakage.

We are very diligent in packing our products for shipping, but in the unlikely event that your order arrives damaged, please email info@ashevillegoods.com. Type DAMAGED GIFT BOX in the subject line and include a photo image of the damage, if possible. Please notify Asheville Goods of any damaged items in your shipment within 48 hours of receiving your order.

If you believe you received a defective or spoiled item, please contact us at info@ashevillegoods.com so that we may assist you. Type DEFECTIVE ITEM in the subject line. A photo image is helpful to speed up any claims. Please keep all original packaging, and please note that all returns must occur within 14 days of delivery.

You may not return an item if you don’t like it. (But we’re pretty darn sure you’re going to love it all!)

All returns are subject to the discretion of Asheville Goods.

 

 

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