Good Things to Know

Important:

Our gift boxes are seasonal and artisanal, so on occasion we may have to substitute one of our goods. But it will always be an equal value, and sometimes more!

Gift Notes

Look for the “gift note” field when placing your order. We will handwrite your message on a gift card. Don’t forget your salutation and closing. This is the only place the sender’s name appears. Packing slips are not included in the shipping box. And the return address on the box is Asheville Goods. If you miss the gift option while ordering, send an email to info@ashevillegoods.com with your short message and order number. Please give us a few details like your name and the recipient’s name. You can also call us at 828-252-9175 so we may help you.

Want an Asheville Goods box for yourself (sender’s and recipient’s address are the same)? We’ll guess you don’t need to send a note.

Shipping Info

All items are shipped via USPS Priority. Each gift box  is shipped separately. Allow 1-3 days for delivery. Orders placed before noon on weekdays are generally shipped the same day or the following day. During December and depending on the number of boxes in your shopping cart, your order may take 3 to 4 days before before shipping.

You may order ahead and designate a shipping date, but your order must be placed at least 3 days prior to your preferred ship date. If for some reason we cannot make your ship date, you will be notified as soon as possible.

All boxes ship with a current copy of WNC Magazine. It’s a great addition to your gift box, and gives the recipient a beautiful and interesting read about all the happenings and fascinating people and places in our part of the Blue Ridge Mountains.

Local Delivery

Local delivery to central Asheville locations is available for bulk orders, and pricing depends on the number of boxes delivered and the address. Call to discuss. Generally pricing ranges between $10 and $30 per delivery.

Sending a box to someone in Asheville? We’ve reduced the USPS shipping price to $8 for Asheville zip codes. And boxes arrive the following day!

Pick Up

If you’re in Asheville and would like to pickup a box to take with you or deliver yourself , please call us at 828-252-9175 to arrange a pick-up time at our packing and shipping shop at 94 Westgate Parkway. That’s in the Earth Fare West Shopping Center, around the end. Your order must be paid for prior to pick-up.

Custom orders

We are happy to customize your box, however, there is a $2 fee for customizing/substituting, and depending on the products you choose, the price will vary. If you want to create your own box, we’ll accommodate you as much as possible, but please note that our gift boxes are a standard size, and we may not be able to fit all your goodies in one gift box. Two boxes will fit nearly all the goods however! Call us at 828-252-9175 and let’s discuss.

IMPORTANT! We cannot take orders for custom boxes after December 1st. Things get crazy around here after that date until the 31st. So please get your customized orders in early. Don’t say we didn’t warn you.

Return Policy

Asheville Goods items are not eligible for return or exchange except in case of damage or breakage.

We are very diligent in packing our products for shipping, but in the unlikely event that your order arrives damaged, please email info@ashevillegoods.com. Type DAMAGED GIFT BOX in the subject line and include a photo image of the damage, if possible. Please notify Asheville Goods of any damaged items in your shipment within 48 hours of receiving your order.

If you believe you received a defective or spoiled item, please contact us at info@ashevillegoods.com so that we may assist you. Type DEFECTIVE ITEM in the subject line. A photo image is helpful to speed up any claims. Please keep all original packaging, and please note that all returns must occur within 14 days of delivery.

You may not return an item if you don’t like it. (But we’re pretty darn sure you’re going to love it all!)

All returns are subject to the discretion of Asheville Goods.